HOW IT WORKS

Was your flight delayed, cancelled or overbooked? You may be entitled to compensation of €250, €400 or €600 per passenger. Your rights are protected under the European regulations.

How much compensation can you claim


The amount of compensation you are entitled to is not determined by the price of the ticket but by the length of the delay and the distance of the trip. In theory you are entitled to a compensation according to EU regulations, but in practice the airlines will do everything to try and avoid paying it. This is where our legal team intervenes to fight for your right.

Submit your claim in 3 minutes…


We are not exaggerating here! In a few minutes you can submit your claim with no commitment, we will then look at the data and advise on your eligibility for a compensation. Based on our advise you will decide if you want us to fight for your right free of charge to claim your compensation.

Our Services

  • Check your flight free of charge now

  • Get assistance by tomorrow

  • 98% of court cases won

  • High rating: 9.6 out of 10

  • No administrative fees

  • Fee only if we succeed

  • Online support

CHECKING FLIGHT AND ADVISING ON ELIGIBILITY

Submit your flight number and flight date through the platform and see whether you are eligible for a compensation. This advice is free of charge and non-committal. If the advice is positive you can submit your claim with us.
This only takes 3 minutes!

You can submit your claim in no time by providing basic information.

Travel documents required:
(E-)tickets
Booking Confirmation
And/or boarding passes

How may I assist you?

PREPARATION OF YOUR DOSSIER

We consult our database of worldwide flights and weather data to evaluate your dossier. Additionally, we compare with previous court rulings and assess your eligibility based on legal reports. Our Experts are very reactive and will start working on your case the minute you submit it. We work two shifts to ensure that we send you an email within 2 business days to inform you about the validity of your claim.

Steps we will take:

Checking of weather data

Checking of worldwide flight data

Checking of previous court rulings

Drafting of first letter

How may I assist you?

START OF PROCESS: CORRESPONDENCE WITH THE AIRLINE

We have now drafted our first letter for your claim. After you validate it and sign a POA to represent you, our fight with the airline can commence. We will keep you closely posted on the development. We have the right team and the expertise to make the right decisions at the right time. Airlines generally try to do everything to avoid paying, but we will make sure you get the corresponding compensation by exercising your legal right.

Steps we take:
Correspondence with the airline
Letter of default included
Debt collection process included
Legal proceedings included

How may I assist you?

LEGAL PROCESS

It can happen that airlines simply refuse to pay out valid claims. In those cases, we initiate a legal process and if need be, our legal team will take them to court. Our case is based on clear European regulations, so we win in court in 98% of the cases. However, regardless of the outcome, we cover all legal expenses and additional costs.

Steps we take:

Warning before action
Claim issued with the court
Experienced legal team
Very high success rate
No additional fees

How may I assist you?

NO WIN, NO FEE

We want to insist once more! When you submit your claim with us, you will not pay anything. We will fight for your case and only charge 25% of the compensation amount once your claim is successful and only then. If we lose, you won’t pay anything. So there is no financial risk involved for you and you won’t incur in any legal fees. You can check your compensation now. We correspond with more than 70 airlines for passengers across the globe and beyond every day. With our experienced team and network of contacts we can protect your rights. Submit your claim now!

How may I assist you?

Check flight &
submit claim

CHECKING FLIGHT AND ADVISING ON ELIGIBILITY

Submit your flight number and flight date through the platform and see whether you are eligible for a compensation. This advice is free of charge and non-committal. If the advice is positive you can submit your claim with us.
This only takes 3 minutes!

You can submit your claim in no time by providing basic information.

Travel documents required:
(E-)tickets
Booking Confirmation
And/or boarding passes

How may I assist you?

Assessment &
building dossier

PREPARATION OF YOUR DOSSIER

We consult our database of worldwide flights and weather data to evaluate your dossier. Additionally, we compare with previous court rulings and assess your eligibility based on legal reports. Our Experts are very reactive and will start working on your case the minute you submit it. We work two shifts to ensure that we send you an email within 2 business days to inform you about the validity of your claim.

Steps we will take:

Checking of weather data

Checking of worldwide flight data

Checking of previous court rulings

Drafting of first letter

How may I assist you?

Process: airline
correspondence

START OF PROCESS: CORRESPONDENCE WITH THE AIRLINE

We have now drafted our first letter for your claim. After you validate it and sign a POA to represent you, our fight with the airline can commence. We will keep you closely posted on the development. We have the right team and the expertise to make the right decisions at the right time. Airlines generally try to do everything to avoid paying, but we will make sure you get the corresponding compensation by exercising your legal right.

Steps we take:
Correspondence with the airline
Letter of default included
Debt collection process included
Legal proceedings included

How may I assist you?

Legal
Process

LEGAL PROCESS

It can happen that airlines simply refuse to pay out valid claims. In those cases, we initiate a legal process and if need be, our legal team will take them to court. Our case is based on clear European regulations, so we win in court in 98% of the cases. However, regardless of the outcome, we cover all legal expenses and additional costs.

Steps we take:

Warning before action
Claim issued with the court
Experienced legal team
Very high success rate
No additional fees

How may I assist you?

No win,
no fee

NO WIN, NO FEE

We want to insist once more! When you submit your claim with us, you will not pay anything. We will fight for your case and only charge 25% of the compensation amount once your claim is successful and only then. If we lose, you won’t pay anything. So there is no financial risk involved for you and you won’t incur in any legal fees. You can check your compensation now. We correspond with more than 70 airlines for passengers across the globe and beyond every day. With our experienced team and network of contacts we can protect your rights. Submit your claim now!

How may I assist you?

YOUR RIGHTS

Flight Delay

Waiting for hours at the airport? The airline owes you more than just a sandwich and a bottle of water. Depending on the delay time, you may be elegible for a generous compensation.

Flight Cancelation

If a flight cancellation ruins your holiday or business trip you must claim a compensation. Rights vary by region, We will tell you exactly what are your rights and fight for them!

Denied boarding

Passengers might sometimes be denied boarding flights. US and EU regulations protect your right and make sure a denied boarding cannot be based on subjective and arbitrary reasons. We will advise you and fight for your rights to be respected.

Baggage Problem

If your luggage is damaged or lost, the airlines may be required to reimburse you. Let us handle the hassle of claiming that for you!

FAQ'S

Are delayed flights eligible for compensation?

The answer depends on your flight details. EU flights – EU flights should be eligible for compensation if the flight and the delay meet some basic criteria:

  • The flight must be arriving at an EU airport on a European carrier or departing from an EU airport on any airline.
  • The delay must be greater than 3 hours at the passenger’s final destination.

US domestic flights – Delayed flights from one US city to another with US carriers are not usually eligible for compensation. International flights – Flights from one country to another, even within the EU, may be eligible for expenses or damages resulting from the delay. There is more information on our Know Your Rights pages, but if you have any doubts or questions about your disrupted flight’s eligibility, the fastest way to check is to use the AirHelp eligibility check and enter your flight details.

How do I know if I’m entitled to compensation?

You can check the eligibility of your claim via our webform.

It is completely free of charge, no obligation. It only takes 3 minutes and can give instant feedback as to the eligibility of your claim.

My airline refused to compensate me after my disrupted flight - what can I do?

If you think you’re entitled to compensation for your flight problem and the airline won’t do anything about it, not to worry! We can possibly still help you. File a claimfor your flight to see if we can get that compensation for you. We’ll even take the airline to court if they don’t meet their legal obligation to you.

My airline refused to compensate me after my disrupted flight - what can I do?

If you think you’re entitled to compensation for your flight problem and the airline won’t do anything about it, not to worry! We can possibly still help you. File a claimfor your flight to see if we can get that compensation for you. We’ll even take the airline to court if they don’t meet their legal obligation to you.

My flight was delayed less than 3 hours but I missed my connecting flight. Can I claim compensation?

 

For EU flights, the answer is most likely “yes.” Under European regulation EC 261, eligibility for compensation is based on the length of delay at your final destination. If your missed connection makes you more than 3 hours late overall, you should be eligible, provided all of your connecting flights were part of the same flight reservation, under the same booking reference number.

What are the extraordinary circumstances that are beyond the airlines’ control?

 

The airline is not liable under EU regulation EC 261 and other similar air passenger laws if the flight disruption was due to “extraordinary circumstances.” These are scenarios which could not have been avoided even if all reasonable measures had been taken and include situations like medical emergencies, labor strikes, serious adverse weather conditions, and Air Traffic Control restrictions, to name a few. In addition, events that qualify as “Force majeure,” such as wars and riots, as well as “Acts of God”—hurricanes, earthquakes, etc.—also exempt the airline from liability.

See If Your Flight Is Eligible

Had a flight delay or other air travel problem in the last six years? Just give us your flight details and we’ll let you know if you’re owed money.

Meet Our Solicitors

ERIC

REGAN

TIMOTHY

SEBILLE